So how important is the role of flowing operations?
Shortly explained: it´s a great deal! You should be extremely keen to ensure your products and services flow and to avoid e.g. waiting times, unnecessary movements, handling and transportation. For this we have to take the macro flow and the micro flow into account.
What is the macro flow?
This refers above all to the layout, or geographical locations of the workplaces involved. It makes no sense to transport products and services over long distances from one work station to the next. If People work together in a process their workplaces should be as close as possible to each other to avoid or to reduce the problems mentioned above. In practice, we see again and again situations that produce a broken macro flow. This is due to the historical development of companies which have typically started small and simple, then expanded in the course of time to meet growing demand. As a result, their layout is no longer optimal for the current situation.