Status quo (outlined):
- Very pronounced department thinking. Each department focuses on their own issues, optimizing their own department, not thinking of the whole process
Actions planned by the company:
Interdivisional meetings and workshops to improve communication and cooperation between departments in general. Meetings will be scheduled on demand, not periodically.
Master plan by SYNCRO EXPERTS:
Building on the generally right measures initiated by the company, the interdivisional collaboration is improved systematically by consequently implementing PDCA Logic (Deming Circle).
Approach:
- Interdisciplinary training of multipliers in systematic problem solving following PDCA logic (Deming Circle)
- Implementation of defect collection logs (Plan)
- Identification of TOP-defects by categorization and Pareto Analysis (Plan)
- Creation of Cause-and-Effect Diagrams (Ishikawa), to find the actual roots of the problems identified before (Plan)
- Creation of an interdivisional action plan, which has to be followed precisely (Do)
- Scheduled weekly meetings of the multipliers (Do)
- Support and coaching of the project managers by SYNCRO EXPERTS
- Periodically checking of the measures effectiveness, corrective actions wherever needed (Check)
- Documentation and standardization of the newly developed processes (Act)
Results:
Delivery performance of 97%
Reduction of defects and rework by 80% (according to defect collection logs)
Well-developed interdivisional collaboration and understanding
Significantly improved working environment